Shipping policy

ENROUTE.RUN — Ordering & Purchasing

What is your shipping policy?

ENROUTE.RUN ships worldwide from Canada.

Canada

  • Free shipping on orders over $200 CAD

  • $13.99 CAD flat rate on orders under $200 CAD

  • Oversized products incur a $25 CAD flat shipping fee and are excluded from free shipping promotions

United States

  • Shipped via UPS Express Saver

  • $30 USD flat rate (includes shipping, tariffs, and duties)

  • No additional fees will be charged after checkout

International

  • Shipped via Canada Post Express Post, DHL, or UPS

  • $25 CAD flat rate (includes shipping, tariffs, and duties)

  • No additional fees will be charged after checkout

Shipping rates and delivery times may vary depending on destination and the shipping method selected at checkout.


Can I place an order for in-store pickup?

Yes, we offer in-store pickup for your convenience.

During checkout, select the “In-Store Pickup” option and your order will be prepared for pickup at our retail location in Richmond, BC.

Please note:

  • In-store pickup is typically available within 24–48 hours

  • In some cases it may take up to 72 hours

  • You will receive an email notification once your order is ready for pickup

Please wait for your pickup confirmation before visiting the store.


What payment methods do you accept?

We accept a variety of payment methods including:

  • Major credit cards

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Alipay/Wechat Pay / Union Pay
  • Other secure online payment platforms available at checkout.


How can I track my order?

After placing an order, you will receive a shipping confirmation email with a tracking number.

You can use this number to track your shipment and estimated delivery date directly through the carrier.

Please note:

Some orders may ship in multiple packages and receive split fulfillment notifications.

If you experience any issues tracking your shipment, please contact us at:

[email protected]


Can I cancel or modify my order?

Because orders are processed immediately, orders cannot be cancelled or modified once placed.

In rare circumstances where a cancellation is approved prior to shipment, the order will be subject to a 3% credit card processing fee to cover non-refundable payment processing costs.